Response time: We’re a small, family-run greenhouse. You’ll usually hear back
within 1–2 business days (Mon–Fri, 10 am–5 pm CT).

Speak with kindness: Life is stressful—we get it. We promise to listen and do
our best to help; in return, please reach out with kindness and patience so we
can find a fair solution together.

Helpful tips before you message us: For order issues, include your order number and clear photos within 24 hours
of delivery. For shipping/weather questions, see our FAQ for our Live Arrival Guarantee (Overnight) and winter heat/insulation requirements.

Houston locals: Ask about greenhouse visits (by appointment).

Other ways to connect: Join our Facebook group to connect with our community.

Catch our live sales on PalmStreet.