Orders & Shipping
How long does it take to process my order?
We typically ship within 3–5 business days after your order is placed. Each plant
is inspected, wrapped, and packed for a safe trip.
Do you ship year‑round?
Yes — but we adjust based on the weather. During the winter months, we may require the purchase of a heat pack and insulation upgrade for certain regions.
Do you offer a Live Arrival Guarantee?
Yes! We guarantee live arrival when Overnight Shipping is selected at checkout. If you choose a slower service (such as 2–3 days or ground), we’ll still pack with care, but we can’t guarantee against the carrier
delays, temperature swings, or extended transit times.
Where do you ship from?
All orders ship directly from our greenhouse in Houston, Texas.
Do you offer local pickup?
Yes! Houston‑area customers can pick up by appointment. Choose “Local Pickup” during Check out and we’ll message you with details.
How do I track my package?
You’ll receive a tracking link when your order ships. We recommend signing up for USPS or UPS text/email alerts — they sometimes refresh delayed scans.
What if my package is delayed or damaged in transit?
We pack carefully with secure wrapping and insulation, but once a package is in transit, we rely on the carrier. If your plant is delayed or arrives stressed, message us within 24 hours of delivery with clear photos. We’ll always review your situation and do our best to help — especially when
Overnight Shipping was used.
Plant Care
What should I do when my plant arrives?
Unbox gently and let your plant adjust for a few days. Avoid repotting right away. Give it bright, indirect light and water only if the soil feels dry.
Is it normal if my plant looks a little droopy or yellow after shipping?
Yes! Shipping can be stressful. With warmth, humidity, and patience, most plants recover beautifully within a week or two.
How can I help my new plant bounce back?
Humidity helps — especially for tropical species. Mist occasionally or place your plant near a humidifier while it settles.
When should I report an issue with my order?
Please contact us within 24 hours of delivery if something seems off. After that
window, we can’t guarantee the condition, since care and environment may change
Once it’s in your home.
Replacements, Returns & Cancellations
Do you accept returns?
Because live plants are perishable, we don’t accept returns once an order has shipped.
Can I cancel my order?
All sales are final once placed. If you need to update your shipping address, Contact us as soon as possible before we ship.
Do you offer replacements?
Yes — if something went wrong on our end or during shipping, that we could have
prevented, we’ll review and send a replacement when appropriate.
What if I received the wrong plant?
Please message us with your order number and a photo. Mistakes are rare, but we’ll
make it right quickly.
Kindness & Fairness Policy
Why do you ask customers to contact you kindly?
Because kindness makes everything grow. 🌱 Life is stressful — we understand that. Ordering live plants online takes trust. We take that seriously and always want to make things right when something goes wrong.
In return, we ask that you reach out with the same respect and patience that we
give to you. We’re real people who care deeply about what we do. We work hard
to ensure every customer is treated fairly — and we’ll always do our best to
help within what’s reasonable and possible.
Fairness means:
• We can’t control postal delays, heat, or cold weather.
• We can’t replace plants that decline due to care or environment after
arrival.
• But we will help if something goes wrong on our end or during shipping that
We could have prevented.
Greenhouse & Community
Can I visit your greenhouse?
Yes! We love having visitors. Our greenhouse is located in Houston, TX, and we welcome guests by appointment.
Do you host live plant sales?
Absolutely! You can find us on the PalmStreet app, where we host live plant shows with mystery spins, collector’s deals, and behind‑the‑scenes greenhouse moments.
Where can I connect with the Plantasmic community?
Join our Facebook group, follow us on social media (@Plantasmic1), or join our VIP chats for early access to rare drops and
greenhouse updates.
The Plantasmic Promise
At Plantasmic, we source beautiful, healthy plants from trusted growers around the world — and every one of them passes through our hands for care, inspection, and packing before it reaches yours.
We’re a family‑run greenhouse built on love, care, and community. We’re not a
warehouse — just two people who love plants and the peace they bring.
Thank you for supporting our dream and helping us share that peace with others.
💚 — Leena & Marquise